The crew arrived late and short one guy which jeopardized our flight our of town. Then they appeared to move slower once they found out our flight had been delayed.
Some of our items were damaged or broken and it took several months for that whole issue to get rectified. They were usually too busy to talk to us or their phones were down or our file was in a box somewhere. Will NEVER EVER use this company again! I would have almost preferred to move our stuff myself. We also still have someone else's stuff in a box sitting in our basement since May waiting for customer service to get their act together and have UPS pick it up!
We moved from Maryland to Florida July 2014. After a long day and our household goods were loaded on the truck, the fee went up $6000!! And the guys wanted a tip. The initial sales man told me the price would not go over the quote, but could come down if we used less sq. footage in the truck. Customer service did refused to work with me on the price increase. In Florida, many items were missing and SO MANY BROKEN! The packers took no care in packing; items were haphazardly put in boxes. I submitted a claim for the broken items as per BayFlower's guidelines on the Bill of Ladding in or about in March 2015. It is December 2015 and I've heard nothing back. Every phone number I find is disconnected. BUYER BEWARE!!! These guys are crooks and don't care about you, your things, or your experience with their service.
Horrible service! Be aware as they run a scam.
My family and I had such a great move with this company named Bayflower Moving Group. Moving isn't an easy task, but this moving group really made it seem that way. They handled all of my questions so attentively and had no problem accommodating all of my needs to a T. We moved from Virginia to Arizona, I got an incredible job promotion and we were more than happy to move to warm weather as well! I just wanted to extend a personal thank you to this company for being so outstanding and raising the bar for companies that I will use in the future!! Thank you Bayflower Moving Group.
Moved from Fort Myers, FL back to Columbus, OH with an insanity card to match... Wife found and hired these guys based on some positive reviews she had heard. Somehow or another, our piece count went from about 85 to approximately 130, largely based on actions such as BayFlower counting a queen bed as one piece, then having the movers taking it apart per contract and counting each individual piece instead!
Absolutely horrible service. They were late, broke and lost a significant portion of my furniture and still haven't reimbursed me. The vast majority of their likes on Facebook, etc. are all false. DO NOT use this company for your moves--they are complete frauds.
They will low-ball your estimate and present you with a new contract after everything is packed and demand you pay cash!!!! Not a cashiers check! We had lots of furniture broken, we have missing pieces of furniture and missing boxes. While the packing was efficient it turned out to be not too careful which resulted in lots of damage. When the truck showed up they came with some local guy...yes one person to unload around 300 pieces.
Bayflower Moving Group is a US Moving Company based in Brandon, Florida. Bayflower Moving Group is located at 1971 W Lumsden Rd #183, Brandon, FL 33511, USA.
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