So there was a three-hour wait for the Genius Bar today. We put our name in and they told us 10 minute window to get back after they text us. 6 minutes after we receive the text we had lost our place and were put back into the queue again for another hour wait. Oh by the way I have two small children and they were screaming. I told the manager about our experience while we were waiting for the second time. He told us that's the way it is . No one cared it was very normal for them for someone to wait 4 hours to get their phone fixed. Apple wants everyone to have an iPhone, just wait till it breaks...... no thank you. Absolutely horrible experience.
I'm deployed to Afghanistan and my power adaptor needed replacing, however, wasn't able to chat with Apple because they don't have 'support' for this country. Also, wasn't able to purchase at Apple Store and have it sent to an APO address without several extra steps... quite frustrating! Called this store, my item was on the shelf, and though they weren't able to mail to my APO, offered me a discounted price for all the trouble... purchased over the phone and had a friend pick it up to get to the PO. I surely appreciated the friendly, efficient, considerate service I received!
I have twice had to use the Genius Bar to get my desktop computer OS reinstalled due to power instability at my home. The technicians were friendly, knowledgeable, and 100% effective for my issues. Also, when I needed to exchange a recent purchase, it was done cheerfully on the spot. These are the reasons I make my digital purchases at a bricks-and-mortar store.
THE NEW IPHONE X LAUNCH LINES WERE NOT TAKEN SERIOUS . HOW ARE YOU GONNA LET A WHOLE FAMILY SKIP BACK IN FOURTH IN THE LINES AND LET EACH OF THEM PURCHASE 2 PHONES. THEY ENDED UP WITH 10 IPHONES . I WAS 3rd IN LINE AND MISSED THE OPPIRTUNITY DUE TO LACK OF EMPLOYEES NOT FOLLOWING THEIR POLICIES . AND THE BEST PART IS THEY DID A COUNT BEFORE THEY RAN OF FOR 25 DEVICES . I WAS NUMBER 3 AND THEY HAD ALREADY RAN OUT . COUNTS WERE NOT DONE PROPERLY AT ALL . SVERYONES HOPES WERE UP FOR NOTHING .THIS HAS BEEN THE WORST APPLE EXPERIENCE IVE EVER HAD THANKS Apple Store IN BRANDON.
I am very pleased that I bought a Mac. I bought a make because of my concerns and constant virus attacks. I have had my Mac for over 4 years and have noticed that the speed has slowed down, so I brought it in to be serviced. The gentlemen at the counter was very knowledgeable with fixing my issue. After he had fixed my issue, he noticed that my screen need some repair. He said let me look into getting your screen replaced. I did not know that not only need to be repaired but that the screen was still under warranty till this coming Dec. He save me around $500 great service, I will recommend anyone to purchase a mac.
Apple Brandon is a US Electronics Store based in Brandon, Florida. Apple Brandon is located at 459 Brandon Town Center Dr, Brandon, FL 33511, USA.
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