Lisa is awesome. Helped with tremendously with a customer service issue. She went above n beyond to help get my ring fixed..
Lisa is amazing! Visit this store for great customer service!
I am more of an in hand cash kind of guy; so when it comes to buying something on line I can be a bit clueless as to the workings of some sites. Having difficulty makeing a purchase for sapphire earrings for my wife from Kay's website useing my Kay card and credit card. I went back to the store to ask for advice and help to properly place my order. Maria at Westfield mall in Brandon helped me with the matter and completely filled out the information online and had some of the same issues I had but the order was completely taken care of and is on its way. Despite the hassle she went above and beyond my expectation to make sure all was taken care of on my order. I was very pleased with her service. This I why I shop at Kay. Thank you Maria.
Maria at the Kay Jewlers in Brandon was amazing..she helped my fiancée and I pick out rings..helped with sending out the ring for sizing and engraving..called and kept us updated on the arrival and where in the process the ring was...the customer service we received was amazing...:)
I have a bracelet that I have had for many years now I have had it in for repair for the same thing several times now .The clasp is loose to the point were it will just fall off. Now I know the warranty does not cover if it gets lost . But when you have stated you fixed it more then 3 times something is wrong. Yesterday I went to pick it up again .The lady was so not helpful . She herself put it on and saw that it was loose . She spread it a little with her nail and then told me to listen to it snap close and that she made a small adjustment and could teach me . Teach me to repair a bracket that was just repaired. I said that what they just fixed . I then signed that I received my bracelet and was leaving with my copy she told me she needed it back to prove it was picked up .Hum why did I sign I picked it up if she wanted my copy back . I keep all my repairs for record to show how many times the same thing has been repaired because if I loose this bracelet because they are not doing the repair correctly . She then asked to see my license now I have never had to do that either. the only time the sales rep are nice is when they want to sell you something they sell the warranty but hate when you come in and only want to use it . I believe that they need to fix it correctly or replace it I should not have it in repair ever few months for the same thing
Kay Jewelers is a US Jewelry Store based in Brandon, Florida. Kay Jewelers is located at 585 Brandon Town Center Dr, Brandon, FL 33511, USA.
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